FAQ

FAQ – Directions & Parking – Box Office – Contact

Where can I buy tickets? Can I buy tickets for an upcoming show in person?

Tickets can be purchased online through Eventbrite up to the time when doors open or until tickets are sold out online. If the show is not sold out by the time doors open, you can pay the day of show price at will call. We accept cash or card at the door. Need help with tickets you purchased through Eventbrite? Click the contact the organizer button on your confirmation e-mail or the event listing page OR click the contact the organizer button included in your order on the tickets page of your Eventbrite account OR call the support number included in your confirmation e-mail. You can also buy tickets at Cup 22, the coffeehouse inside the Haw River Ballroom, or by calling 336-525-2314.

Do you check ID’s? What if I’m under 21?

All of our shows are all ages, unless otherwise specified. A valid driver’s license or state issued ID, passport or military ID are accepted. If you are under 21, you will receive a red star stamp on your hands. If you are over 21 you will receive a SXPHW stamp. If your ID expired and you have a temporary paper one, you can bring the official paper temporary ID as well as your expired ID. If you have no ID you will need a paper ticket and we will stamp you with a red star and you will be unable to purchase alcohol no matter your age.

Do I need a paper ticket?

We prefer not to use paper if possible! You can show us your ticket on your phone. If you have a paper ticket we will take that too. You can also just give us your ID at the door and we can check you off on our tickets list.

Can I get a refund?

All sales are non-refundable unless a show has been canceled or rescheduled.

What is your capacity?

We are a 715 standing room venue.

Is there seating?

Most shows at Haw River Ballroom are standing shows unless specifically noted otherwise in show descriptions. For standing shows there is limited seating upstairs in our handicap accessible balcony for those who really need it.

If you require a seat, please call our box office at Cup 22, 336-525-2314 to hold your seat in advance and we will make seats available and put your name on them until we reach our limit. If we have reached our seating limit per show we will let you know over the phone. We can not guarantee a seat if you do not call in advance and we can not make more seats available if we have reached our seating limit for standing shows.

What is your camera policy?

We are picture friendly, however, DSLR cameras are not permitted at any of our ticketed events. All professional cameras need to be approved in advance by the band’s publicist.

Do you offer food?

We do not offer food at the Ballroom, but we do encourage show goers to support our neighbors at Saxapahaw General Store, The Eddy, Haw River Farmhouse Ales and Left Bank Butchery, and there is a full service coffee shop inside the Ballroom open 7am-5PM Weekdays and 8am-5PM on Weekends.

How can I book a wedding or private event?

See our website and contact karina@hawriverballroom.com.

Do you have a lost and found?

Yes, please call our box office at Cup 22 at 336-525-2314

Are you ADA accessible?

Yes!

Other Good Information to know:

The Haw River Ballroom strives to be a safe space for all people. We welcome humans of all colors, identities, and abilities. We are running on geothermal and solar power and are always trying our best to be good to our planet.